Care Coordinator
Job Title: Care Coordinator LPN/RN
Experience: 0-2 Years
Department: Nursing
Reports to: Nursing Supervisor/Nursing Director
Employment Status: Non-Exempt
Supervisory Responsibilities: None, except when designated as a nursing team leader or assigned tasks by supervisor
Qualifications/Education and Experience
High School Diploma
Active Certified Florida and/or Multi-State Nurse License
Current BLS certification
Experience in pediatrics and/or rural health preferred, but not required
Ability to speak and write using proper English
Ability to use computers and the E.H.R
Bilingual (English/Spanish) preferred but not required
General Summary
Coordinates care for pediatric patients as part of a collaborative health care team in a medical office setting.
Essential Job Functions
Demonstrates a professional and friendly demeanor
Demonstrates effective and therapeutic communication skills
Capable of multitasking in a fast-paced environment and successfully manage assigned providers schedule
Assesses vital signs in pediatric patients as part of work-up process each visit
Interviews clients/parents/guardians as part of the patient work-up process
Utilizes a computer and various electronic programs, especially the electronic health system
Administers medications to pediatric patients
Administers vaccinations and medications through subcutaneous or intramuscular route
Performs lab tests and in-patient procedures
Assists nurse practitioners and physicians in the care of patients without direction
Performs basic patient/parent education appropriate to the clinic setting
Observes appropriate measures for infection control and applies in daily routine
Observes appropriate measures for patient safety and contributes to prevention
Triage's patients in the clinic or over the phone
Provides basic medical advice and direction, within the appropriate scope of practice and under the appropriate supervision, to patients and families
Performs other duties, including, but are not limited to, no show call backs, rescheduling no shows, scanning/filing pertinent forms to patient chart and maintaining supply inventory.
Maintains personal and professional growth through continuing education and other opportunities.
Monitor inbox, triage folder and lab/radiology and accept task as assigned by front desk, clinician or nursing department.
Properly address inbox task in timely manner with follow-up if task takes longer than expected.
Communicate effectively with provider/pharmacy, use of Medication Module, electronic request and/or faxed request to order, refill, change or cancel prescriptions.
Complete/fax Informed Consent form to pharmacy for Psychotropic medications when appropriate.
Contact insurance and/or submit Prior Authorization when necessary
Obtain or complete WCC/sports physical forms, vaccination records or school medication forms
Access, review, notate in chart and assign to appropriate provider the Special Reports, Labs and Radiology Reports
7 Access portals to obtain records i.e. Quest, Lab Corp, UF Health and LCMC, Fl Shots, Newborn Screening
Counsels and educates patients and their families/caregivers concerning basic preventative health, treatment options, and community resources.
Accurately interprets appropriate diagnostic tests, such as routine laboratory, X-ray, etc. and communicates to ordering providers appropriately
Counsels and educates patients and their families/caregivers concerning preventative health, treatment options, and community resources.
Documents delivery of healthcare in electronic health record in accordance with meaningful use requirements and NFP protocols.
Fulfills and communicates prescription approvals via providers to patient and pharmacies.
Initiates basic patient education plan according to the individualized needs of the patient, as prescribed by physician including patient and family instruction.
Responds to life saving situations based upon nursing standards, policies, procedures, and protocol.
Monitors sample supply and communicates to vendors.
Answer telephones and triage's patients.
Arranges for hospital admissions, transport, or follow-up care.
Keys in special reports or managed care by specialty clinics as referred.
Schedule appointments
Medication and sample dispensing as directed by the providers
Basic telephone assessment skills related to a patient’s illness, condition, or medications
Coordinate DME services
Knowledge, Skills, and Abilities
Basic knowledge of and appropriate application of the nursing process
Basic knowledge of professional theory, practice and procedures
Demonstrates a professional and friendly demeanor and contributes to a positive moral
Demonstrates effective and therapeutic communication skills and acts in prevention
Capable of multitasking in a fast-paced acute ambulatory clinic environment
Ability to assess nursing needs of acute and chronically ill patients and their families and respond appropriately
Ability to work collaboratively with other health care professionals and care team members
Ability to establish and maintain effective working relationships and understand how their responsibilities relate to other departments
Processes and transmits prescriptions under the proper direction and within company protocol and/or supervisor approval
Maintain confidentiality according to HIPAA guidelines
Skilled in communicating clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership, and others
Ability to teach patients and families in accordance with patient and family needs and as appropriate in the medical office setting within scope of practice
Ability to work with patients and families in a variety of education and socio-economic levels and make adjustments appropriately
Basic skill in time management and multi-tasking
Basic skill in using sensory and cognitive functions to assess, process, and prioritize information
Ability to use fine motor skills for tasks related to patient care and make appropriate adjustments affecting a patient’s care
Basic skill in BLS and/or other specialized emergency response, as appropriate within the scope of practice
Ability to record activities, document assessments, medication administration, procedures performed, etc. in accordance with accepted principles of nursing documentation with minimal errors
Ability and willingness to use the computer and learn new software programs
Ability to correctly document and communicate pertinent information using computer and/or paper documentation tools in a comprehensive manner
Ability to withstand prolonged standing and walking with the ability to move or lift at least fifty pounds
Basic skill in remaining focused and organized on assigned tasks
Basic knowledge of procedures and techniques involved in administering routine and special treatments to pediatric patients
Basic knowledge of infection control procedures and safety precautions
Ability to work closely and well with others
Ability to work scheduled shifts, and at minimum one weekend a month, and/or approved overtime
Basic skill in administering medications and vaccinations by injection
Basic skill in assessing vital signs in the pediatric patient including: height, weight, temperature, heart rate, head circumference, blood pressure, 02 saturation, etc.
Ability to perform routine tests such as vision and hearing, lead, and routine laboratory tests with limited to no direction
Ability to obtain a comprehensive patient medical history and enter the data in the EMR appropriately
Ability to operate equipment to administer routine diagnostic test for patients, and respond appropriately to malfunctions
Basic knowledge of proper handling of sterilized supplies and equipment.
Ability to take inventory and submit order requests for medical supplies and materials to the Supervisor
Ability to use proper phone etiquette when communicating with patients or other health care providers
Ability to schedule appointments
Basic knowledge of proper procedures for specimen collection, storage, and processing
Basic knowledge of medical terminology
Physical Requirements
Seeing: Must be able to see well enough to read emails, documents, reports, etc.Hearing: Must be able to hear well enough to communicate with other staff, clients, vendors, etc. Must be able to hear well enough to assess blood pressure manually using a stethoscope
Standing/Walking: Must be able to move about the office, including up and down stairs
Climbing/stooping/kneeling: Must be able to stoop or kneel to pick up items, assist parents and children in performing necessary tasks (removing shoes, stepping onto the scale, assuming the correct position for height assessment, etc).
Lifting/pulling/pushing: Must be able to lift up to 50 poundsFingering/grasping/feeling: Must be able to type and perform technical tasks.
Working Conditions: Normal working conditions absent extreme factors
Note: The statements herein are intended to describe the general natures and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Job Type: Full-time
Experience:
Nursing: 3 years (Preferred)
MA/CNA: 5 years (Preferred)
Work Location: TBA during interview.
One location: TBA
Benefits:
Health insurance
Dental insurance
Vision insurance
Retirement plan
Paid time off
Professional development assistance
We appreciate your interest in our practice. Should you be interested in applying to any of our clinic locations as an employee, please submit your resume and completed Employment Application to HR@nflpediatrics.com or fax them to (386) 755-7940